Terms of service

Last Updated: September 1, 2026

Welcome to Eloriax. These Terms of Service govern your use of our website and your purchase of products through https://www.eloriax.shop.

By visiting our website, placing an order, or using our services, you agree to follow these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Eloriax

Eloriax is an online store offering home decor products.

Throughout these Terms, the words “we,” “us,” and “our” refer to Eloriax. The terms “you” and “your” refer to the person visiting our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation of the website or the experience of other customers.

You may not use our website to:

Engage in unlawful or fraudulent activity.
Attempt to gain unauthorized access to our website or systems.
Interfere with website security or functionality.
Submit false or misleading information.
Use the website in a way that could harm Eloriax, our customers, or our service providers.

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to display product descriptions, images, pricing, and other information as accurately as possible.

However, colors and visual details may appear slightly different depending on your device, screen settings, or other technical factors.

Product availability may change without notice. We reserve the right to correct errors, update product information, or discontinue products when necessary.

4. Pricing and Payment

All prices displayed on our website are subject to change without prior notice.

We accept payment methods including:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

When you place an order, you agree to provide accurate and complete billing and payment information.

An order may be canceled or declined when necessary, including in situations involving suspected fraud, incorrect pricing or product information, payment problems, or other circumstances that prevent us from properly fulfilling the order.

5. Order Processing

Orders generally require 1–3 business days to process before shipment.

Processing time does not include the delivery period. Orders placed after our daily order cut-off time of 5:00 PM Los Angeles time, USA, may be processed on the next business day.

We will make reasonable efforts to process orders within the stated timeframe, although processing may occasionally take longer because of circumstances outside our reasonable control.

6. Shipping and Delivery

We offer free standard shipping on all products.

Our estimated delivery time is 5–11 business days after the order has been processed and shipped.

A tracking number is provided for orders when available so customers can monitor shipment progress.

Delivery estimates are provided as a general guide and are not guaranteed delivery dates. Delays may occur because of circumstances outside our control, including carrier delays, weather, holidays, customs-related issues, or other unexpected events.

7. Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be unused and in its original condition.

Customers are responsible for return shipping costs.

Before sending an item back, customers should contact our support team for return instructions. Unauthorized returns may not be accepted.

Additional details about eligibility, return procedures, and refunds are provided in our Return and Refund Policy.

8. Refunds

Approved refunds are issued to the original payment method used for the purchase.

After an eligible return has been received and approved, refunds are generally processed within 3–8 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

9. Customer Information

When placing an order or contacting us, you agree to provide information that is accurate, current, and complete.

You are responsible for checking the information you provide before completing an order, particularly your shipping address and contact details.

If you discover an error in your order information, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

10. Intellectual Property

The content appearing on our website, including text, product descriptions, graphics, photographs, logos, designs, and other materials, is intended for use on our website and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without appropriate authorization.

11. Third-Party Services

Our website may rely on third-party services for functions such as payment processing, shipping, website operation, or other business services.

Your use of certain third-party services may also be subject to the terms and policies of those providers. Eloriax is not responsible for the independent policies, practices, or availability of third-party services.

12. Errors and Corrections

From time to time, our website may contain typographical errors, inaccuracies, or information that is incomplete or outdated.

We reserve the right to correct errors, update information, change product details, or modify pricing when necessary, including after an order has been submitted, subject to applicable law.

13. Disclaimer

Our website and its content are provided on an “as available” basis.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every moment.

To the extent permitted by applicable law, Eloriax disclaims warranties that cannot reasonably be guaranteed through an online service.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Eloriax will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or limit any right or protection that cannot legally be excluded or limited.

15. Changes to These Terms

We may update these Terms of Service from time to time as our business, website, or services change.

When we make an update, the revised version will be posted on this page along with a new “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms of Service, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service will be interpreted and applied in accordance with applicable laws. Any rights or obligations that cannot legally be waived or limited will remain unaffected.