Refund policy

Last Updated: September 1, 2026

At Eloriax, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to offer a return option under the terms outlined below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition.
In the same condition in which you received it.
Suitable for resale and free from signs of use, damage, or wear.

Items that have been used, damaged after delivery, or are not in their original condition may not qualify for a return.

2. How to Request a Return

If you would like to return an item, please contact our support team before sending anything back.

You can reach us at:

Email: support@eloriax.shop
Phone: +1 929 748-8351

Please include your order information and briefly explain the reason for your return. Our support team will provide the return instructions and let you know where the item should be sent.

Please do not send a return package before contacting us first. Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service when returning an item, as Eloriax cannot be responsible for a return package that is lost or damaged while being shipped back to us.

4. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow 3–8 business days for the refund to be processed after your return has been approved. The time it takes for the funds to appear in your account may also depend on your bank or payment provider.

5. Items That Do Not Meet Our Return Requirements

A refund may be declined if a returned item:

Shows signs of use or wear.
Has been damaged after delivery.
Is not returned in its original condition.
Falls outside our 30-day return period.

If a returned item does not meet the requirements above, we may be unable to issue a refund.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive an item that is different from what you ordered, please contact us as soon as possible.

Send an email to support@eloriax.shop with your order details and, when applicable, clear photos showing the issue. We will review the situation and work with you on an appropriate solution.

7. Exchanges

Our standard return process is based on refunds rather than direct exchanges. If you need a different item, please contact our support team so we can advise you on the best available option.