Shipping policy

At Eloriax, we want your order to arrive safely and within a reasonable timeframe. We carefully prepare each order before it is handed over to the shipping carrier. Please review the information below for details about order processing, delivery, tracking, and shipping costs.

Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed.

Our processing time allows us to verify your order, prepare the items, and package everything securely for shipment. Business days are Monday through Friday, excluding applicable holidays.

Once your order has been processed and shipped, you will receive a tracking number so you can follow the progress of your package.

Shipping Time

We offer free standard shipping on all products.

After your order has been processed, standard delivery generally takes approximately 5–11 business days. Delivery times may vary depending on the destination, carrier operations, weather, holidays, or other circumstances beyond our control.

Please keep in mind that the estimated delivery period includes shipping time after processing and does not necessarily include the 1–3 business days required to prepare your order.

Shipping Cost

Standard shipping is free on all orders. There is no additional standard shipping charge for your purchase.

Order Tracking

A tracking number is provided for shipped orders. Once your package has been handed to the carrier and tracking information becomes available, the tracking details will be provided to you.

Please allow some time for the carrier's tracking system to update after shipment. In some cases, tracking information may not appear immediately.

Delivery Delays

While we make every effort to ship orders promptly, delivery dates are estimates and cannot be guaranteed.

Unexpected delays may occur because of severe weather, carrier disruptions, holidays, incorrect or incomplete shipping information, or other events outside our control. If your package is delayed while in transit, please use the tracking information provided to check its latest status.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at support@eloriax.shop. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Returns and Shipping

Eligible unused items may be returned within 30 days in accordance with our return policy.

For approved returns, return shipping costs are the customer's responsibility. Returned merchandise must be unused and in appropriate condition for return.

Once an eligible return has been received and reviewed, approved refunds will be issued to the original payment method. Refund processing generally takes 3–8 business days after the return has been received and approved. Your bank or payment provider may require additional time before the refunded amount appears in your account.